accessibility

To support the accessible community in making informed travel decisions for their individual needs.

The following ATIC accessibility report provides travellers with information on the businesses facilities and amenities which aims to support the traveller to make an informed decision on whether the business is suitable for their individual needs.

Overview

Business Overview

The business has the following products/services available

  • Tour/Transport

Our business caters for the following disability types:

  • Limited mobility

  • Wheelchairs or mobility scooters

  • Cognitive or people on the Autism Spectrum

The business offers the following methods for bookings and enquiries:

  • Phone

  • Email

  • Web portal

  • Our website supports Screen Readers

  • Our forms have high contract boxes and submit boxes

  • There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

  • Exit signs are clear and easy to see

  • Exit access is free and clear at all times

  • We ensure exit access is free and clear at all times by: customers must be seated at all times so door are clear

  • Exits and access to exists are greater than 900mm

  • The evacuation point is clearly marked by a sign

  • The business identifies guests who need additional assistance should an emergency occur by: Customers will inform staff

  • Our business offers the following alternative communication methods

    • There is easy to read signage and information (e.g. menus and emergency information)

  • The business accepts the companion card

  • The business provides the following services for services animals:

    • Customers who have a certified seeing or hearing guide dog, an assistance animal, or a Police dog, are permitted on our vehicles with their animals at all times.

    • People with assistance animals are encouraged to sit in the Priority Seating area near the front of the vehicle, to help keep the aisles clear for the safety of both their animal and other passengers.

    • Please be aware that oversized wheelchairs and scooters will not be able to board due to ramp weight restrictions.

GENERAL

Pre-arrival, arrival and reception

  • Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax

  • Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

  • Booking information and websites are compatible with screen readers

  • Emergency and evacuation procedures are explained on arrival

  • Luggage assistance

  • The following steps are in place to ensure that  people with fatigue related to their disability are not disadvantaged by long wait times: Seats are provided for duration of travel

  • In addition, the following further information can assist guests:

    • No shopfront/in person store

    • The width of the smallest corridor is: N/A

Public areas

  • Display units, Televisions, Video displays etc. are open captioned

  • Even lighting

External Paths

  • Pathways are wider than 900mm

TOUR OPERATORS

Tour/Transport Services

  • Busses/Coaches

  • 2 vehicles have wheelchair lifts or ramps

  • 2 vehicles have low floors with ramped entry

  • The maximum wheelchair capacity available in the fleet is: 2

  • Use of clear/simple English

  • Correct pronunciation for lip readers

Report Disclaimer

This report is intended as guidance only, if you require further information please contact our reservation staff.

Phone: (+61) 8 6270 6000

Email: reservations@pinnaclecoachlines.com.au

Please note that this business report, provided as a result of the use of the diagnostic assessment, is for information purposes only.

Australian Tourism Industry Council (ATIC) cannot guarantee the accuracy of respondent’s answers, or that they are fully representative of your business. Therefore, ATIC does not warrant or guarantee any particular outcome in respect of your businesses self-assessment. 

This report is intended as guidance only for your business and should not be relied on for future marketing considerations. ATIC recommends that you seek your own independent advice as well as the results from the diagnostic.

Links to external web sites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.

ATIC does not:

a) Assume any legal liability for the accuracy, completeness, or usefulness of any information from this report or any links provided; or

b) Accept responsibility for any loss associated directly or indirectly from the use of this report